CloudBridge - Troubleshooting

CloudBridge - Troubleshooting

Getting script errors and cannot move data, try this:

  • Ensure: 

    • Only 1 instance of CWWP desktop is opened

    • CWWP desktop is signed into your firm's CW Cloud instance

    • The firms CW Cloud instance is identified as a Trusted site on your network, Browser and Antivirus solution

    • Files installed to C:\Program Files (x86)\CaseWare\Scripts\cloudbridge are not prevented from running by the Antivirus

  • Browser cleanup:

    • History, 

    • Cache and 

    • Cookies and try again.

  • The naughty bunny:

    • Ensure that the following list of files do not present themselves in your CaseWare/Template/Default folders. If they are there delete them:

      • Bunny.ico

      • Magic-bulb.ico

      • vssver.scc

      
    • Related Articles

    • Download and installing the CloudBridge

      In the Cloud Engagement file select Data / CaseWare Working Papers (else click here).  For users of CaseWare Working Papers desktop who are migrating to Cloud Apps or providing Cloud App services. This download page will launch in the browser. ...
    • Copying CloudBridge into CaseWare Working Papers

      Method 1: Using version Caseware Working Papers 2021 or newer. In the CaseWare Working Papers file select the Document menu option, under Edit select From Library. Drag the CloudBridge document from the Document Library into the CaseWare Working ...
    • Getting started with the CloudBridge

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    • Select a Cloud Entity

      Ensure that you are logged into the firm's cloud instance and the entity has been created. To launch the CloudBridge by double clicking  on the link in the document manager. Use the Choose Cloud Entity drop down to select an entity. Use the Search ...
    • Transfer mapped Trial Balance to a Cloud engagement

      In Step 2 Export Trial Balance Data? select Yes. Select the years to be transfer to the Cloud engagement  Ensure Use remap file is ticked If the Use remap file appears, ensure mapping.ini has been selected for instant automapping of the new ...