Retrieving Corrupt CaseView Documents

Retrieving Corrupt CaseView Documents

Please use these instructions with the help of an IT administrator to prevent data loss
In the client file folder, each saved CaseView document will have generated a backup file that can be used in these circumstances.
  
1. In the Working Papers Document Manager, right-click the CaseView document, select Properties and note the Identifier.  

2. In the Client File Folder, sort by filename.  

3. The CaseView document and its backup will be called .cvw and .bak respectively. 
 
4. Rename the .cvw, which is the current copy, to some other extension such as .old. 
 
5. Rename the .bak to .cvw and launch the document as normal from the Document Manager.

If the issue persists, please contact CaseWare Support. 

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